Thank you for being a customer. Please read these terms carefully, they include important information about your rights. By purchasing and/or providing us with your billing and payment information, you agree to be bound to these terms and any terms incorporated by reference. US Customers agree to resolve all disputes with us through direct contact on our support service or small claims courts or arbitration on an individual basis rather than jury trials or class actions. Our terms are subject to change but do not affect any rights that cannot be waived by you under local law.

1. Order and Acceptance.

When purchasing from us, your order is accepted only when your payment is accepted, and we send you a confirmation email. If the payment method you provide cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. If we reject your order, we will refund any payments made for the current service period, and we may also cancel or restrict access to the applicable offering.

2. Your Information.

If you are a new customer, you will be asked to create an account and include a valid email address. Your email address is our preferred method of contact. In accordance with our Privacy Policy, we retain your billing and payment information that is entered and stored in your account. This information will be used to automatically renew all active subscriptions that are in your account. You can review, edit, or delete this information at https://www.kidoprotect.com/account anytime. The information you provide when purchasing and creating an account must be accurate and kept up to date. Failure to do so may mean that we cannot fulfill your purchase or reach you for important notifications.

3. Information about Purchasing, Order Terms, Pricing and Automatic Renewal.

Occasionally an error or inaccuracy on our website may occur. In the rare case that happens, we’ll do our best to reach you and confirm with accurate information, or we will cancel your order. If you attempt to make multiple repeat purchases, we may impose a maximum order limit.

We reserve the right to discontinue a discount and/or to change price(s) or offers at any time. If the price of your subscription changes at renewal, we will notify you by email ahead of time. Our current renewal prices are found here. Unless otherwise specified, our advertised prices are:

– Exclusive of any applicable taxes unless by law they must be added to the price payable. You agree to pay any applicable taxes as specified when you submit your order.

We use third parties to assist with processing your payment; this may include the use and secured transfer of your information. There are also times we obtain and use updated credit card account information from the respective card brand(s) to retry failed payments in order to complete transactions, including but not limited to, retrying failed billings with extended expiration dates. Please contact your credit card provider for more information about this service and what it may mean for you and your card. To ensure that you have continuous protection, we will attempt to charge your stored payment method prior to your subscription’s expiration date. The date that your payment method is charged will depend on a handful of factors (e.g., date/time of first attempt, pending credit card authorizations, etc.).

AUTOMATIC RENEWAL:

Most of our offerings automatically renew each year or each month. We will notify you via email to the email address we have on record prior to each annual automatic renewal. If you have purchased a pre-paid subscription, annual subscription paid monthly or trial (exceeding a certain number of days) that automatically renews as a paid subscription, we will notify you via email before we charge the payment method on file. If you have a monthly billed subscription without an annual commitment, you may not receive an email each month prior to subscription charge. In most cases, you can access the monthly invoice in your account.

CANCELLATION:

You may cancel your subscription and/or turn off the automatic renewal in your account https://www.kidoprotect.com/account or by contacting Member Services & Support. If you have an annual subscription paid monthly and cancel automatic renewal, please contact Member Services & Support to delete your billing profile. See our Cancellation and Refund Policy. NOTE: To get the full value of your subscription, please download or install the software on your device(s). You may do so immediately after purchase. Don’t forget to read the documentation and terms and conditions that govern your use of the offerings.

4. Delivery and Risk of Loss and Damage.

Any delivery or download times referenced on our website are estimates only; we are not liable in the event of a delivery delay. If delivery is required, we will send it to the email address in the account.

5. Refund

Users eligible for refund are the users who are not able to correctly use our service dure to non-compatibility of their devices with our solution, this must be checked and confirmed by our technical support. The trial period of 30 days is offered to let these cases not happen, as the users have a full 30 days to try and test the solution of their devices, if any incident during the trial period users can show these incidents to our technical team to fix them instantly or for future versions. Users who try the solution in the trial period then execute a purchase are not eligible for the refund.

6. Unauthorized Offerings; Brand Protection.

Do not alter, unbundle, or break any of our products or services down to components for distribution, transfer, resale or any other purposes. You are strictly prohibited from separating a license key from any offering and transferring to a third party. Our products and services are available for personal, non-commercial use by you and by members of your household during the applicable subscription term. Our products and services are not permitted to be used for any commercial purpose. Any purchase for commercial use or for resale is unauthorized. We reserve in our sole discretion, the right to reject orders, purchases and transactions, and/or deactivate offerings that may have been obtained through or for unauthorized means and/or violate the relevant set of applicable terms and conditions. The offerings are valid for use in the location where you purchased and not for use in other regions; your ability to use, install, and/or activate may be limited by your location.

7. Limitation of Liability.

SOME STATES AND JURISDICTIONS INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA, DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL KIDO PROTECT. BE LIABLE TO YOU FOR (A) ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE PROVISION OF THE OFFERINGS AND/OR SITE, (B) ANY LOSS OF USE OR LACK OF AVAILABILITY OF COMPUTING DEVICES, FAILED MESSAGES OR TRANSMISSION ERRORS ARISING FROM THE USE OF OR INABILITY TO USE THE OFFERINGS AND/OR SITE, OR (C) ANY SPECIAL, CONSEQUENTIAL, OR INDIRECT DAMAGE(S) OR SIMILAR LOSSES SUCH AS LOSS OF TIME OR INCONVENIENCE. IN NO CASE SHALL OUR LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE APPLICABLE OFFERING.

8. Proprietary Rights.

We retain ownership of all proprietary rights in our offerings and/or on the website, and in all trade names, trademarks and service marks associated or displayed. You may not remove, deface or obscure any of our copyright or trademark notices and/or legends or other proprietary notices on, incorporated therein, or associated with the offerings.

9. Export Restrictions.

You acknowledge the products and services and related technical data (collectively “Controlled Technology”) may be subject to the import and export laws of the United States, specifically the U.S. Export Administration Regulations (EAR), and the laws of any country where Controlled Technology is imported or re-exported. You agree to comply with all relevant export control laws, including US trade embargoes and sanctions and security requirements, and applicable country or local laws to the extent compatible with U.S. laws and will not export, re-export, import or otherwise make available any Controlled Technology in contravention to U.S. law nor to any prohibited country, entity, or person for which an export license or other governmental approval is required, directly or indirectly.